Privacy policy

The Royal Jackets is operated by ECOMM DIGITAL SOLUTION LTD (“The Royal Jackets”, “we”, “us”, or “our”).

At The Royal Jackets, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you visit TheRoyalJackets.com, place an order, contact us, or otherwise interact with our services.

Information We Collect

When you visit our website, place an order, create an account, or contact us, we may collect information such as:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Order and transaction information

  • Payment-related information processed through our payment service providers

  • Customer service inquiries and communications

  • Preferences and other information you choose to provide

Payment card details are processed securely by our authorized payment service providers and are not stored directly by us.

We may also automatically collect certain technical and usage information, including:

  • IP address

  • Browser and device information

  • Pages viewed and website interactions

  • Referral sources

  • Approximate location

  • Date and time of website visits

Cookies & Tracking Technologies

We use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our website, improve performance, and measure the effectiveness of our marketing.

These may include:

  • Essential cookies required for website and checkout functionality

  • Functional cookies used to remember preferences

  • Analytics cookies used to understand website performance and visitor activity

  • Advertising and marketing cookies used to measure advertising effectiveness and, where permitted, provide more relevant advertising

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

You can also manage certain cookies through your browser settings. Disabling some cookies may affect website functionality.

How We Use Your Information

We may use personal information to:

  • Process, fulfill, and manage orders

  • Process payments and verify transactions

  • Provide order confirmations and shipping updates

  • Prevent fraud and protect our website and customers

  • Respond to customer service requests

  • Manage returns, exchanges, and refunds

  • Improve our products, website, and customer experience

  • Conduct analytics and business research

  • Measure website and advertising performance

  • Personalize your experience

  • Send marketing communications where permitted by law or where appropriate consent has been provided

  • Comply with applicable legal, tax, accounting, and regulatory obligations

How We Share Information

We do not sell your personal information.

We may share information when reasonably necessary with trusted service providers that help us operate our business, including:

  • Payment processors and payment service providers

  • Shipping, courier, and delivery partners

  • Website hosting and e-commerce service providers

  • Analytics and advertising platforms

  • Customer support and communication providers

  • Fraud prevention and security providers

  • Professional advisers where necessary

  • Government authorities, regulators, or legal bodies when required by law

These providers receive only the information reasonably necessary to perform their services and may process information according to their own applicable privacy obligations and policies.

Payment Security

Payments made through our website are processed through authorized third-party payment service providers.

We do not directly store complete payment card details. Payment information is handled by the applicable payment provider using its security and compliance measures.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information for order fulfillment, customer support, accounting and tax requirements, fraud prevention, dispute resolution, and compliance with legal or regulatory obligations.

When personal information is no longer reasonably required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.

Your Privacy Rights

Depending on where you live and applicable privacy laws, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of eligible personal information

  • Object to or request restriction of certain processing

  • Withdraw consent where processing is based on consent

  • Request a copy of certain personal information

  • Opt out of marketing communications

These rights may be subject to legal exceptions or requirements.

To submit a privacy request, please contact us using the details provided below. We may need to verify your identity before completing certain requests.

Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you information about products, promotions, offers, and other updates.

You can unsubscribe at any time by using the unsubscribe link included in our marketing emails or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending necessary transactional communications relating to your orders or account.

International Data Transfers

Because we use third-party service providers to operate our international e-commerce business, personal information may be processed or stored in countries other than the country where you live.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Our website uses secure technologies for the transmission of information. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

Third-Party Services & Links

Our website may use or contain links to third-party websites, applications, payment providers, or other services.

Third-party services may have their own privacy practices and policies. The Royal Jackets is not responsible for the privacy practices or content of third-party websites that we do not control.

We encourage you to review the applicable privacy policies when interacting with third-party services.

Children's Privacy

Our website and products are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to delete it where required.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technologies, or legal requirements.

When changes are made, the updated version will be posted on this page and the “Last Updated” date will be revised accordingly.

Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

The Royal Jackets
Operated by ECOMM DIGITAL SOLUTION LTD

Email: support@theroyaljackets.com
Website: TheRoyalJackets.com

For privacy-related requests, please provide enough information for us to identify and respond to your request.