Terms of service

Welcome to TheRoyalJackets.com. The Royal Jackets is operated by ECOMM DIGITAL SOLUTION LTD (“The Royal Jackets”, “we”, “us”, or “our”).

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from us. By accessing our website or placing an order, you agree to these Terms together with our Return & Exchange Policy, Shipping Policy, and Privacy Policy.

Please read these Terms carefully before using our website or placing an order.

1. Online Store & Eligibility

The Royal Jackets is an online retailer specializing in leather outerwear, including standard-size, made-to-order, custom-size, and personalized products.

By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement. If you are under the age of majority in your jurisdiction, a parent or legal guardian should make the purchase on your behalf.

You may use our website only for lawful purposes and in accordance with these Terms.

2. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, materials, sizes, and prices displayed on our website are accurate.

Due to differences in screen settings, lighting, photography, and the natural characteristics of leather, actual colors, grain, and texture may vary slightly from what appears on your device.

Certain products may be made from genuine leather, while others may use alternative materials. The applicable material and product details will be stated on the relevant product page.

3. Made-to-Order & Custom Products

Many of our products are prepared or produced after an order is confirmed.

Eligible standard-size products may be returned or exchanged in accordance with our Return & Exchange Policy.

Custom-size, made-to-measure, and personalized products are produced specifically according to customer requirements and are generally not eligible for return, exchange, or refund, except in circumstances described in our Return & Exchange Policy or where required by applicable law.

Cancellation requests are also subject to the conditions and timeframes stated in our Return & Exchange Policy.

4. Pricing & Availability

Prices and product availability may change without notice.

We reserve the right to correct genuine pricing, product listing, or technical errors and, where necessary, cancel an affected order and issue an appropriate refund.

Prices are displayed in the currency shown on our website or at checkout. Your bank, card issuer, or payment provider may apply currency conversion rates or additional fees.

Promotions, discounts, and special offers may be subject to separate conditions and availability.

5. Orders & Payment

By placing an order, you agree to provide accurate, complete, and current billing, shipping, and contact information.

Available payment methods are displayed at checkout and may vary depending on your location and the payment services available at the time of purchase.

By submitting an order, you authorize the applicable payment provider to charge the total amount displayed at checkout.

We may refuse, limit, hold, or cancel an order where reasonably necessary due to suspected fraud or unauthorized activity, payment verification issues, genuine pricing or listing errors, product availability, or a violation of these Terms.

If we cancel an order after payment has been successfully collected and no product has been supplied, an appropriate refund will be issued to the original payment method.

6. Shipping & Delivery

The Royal Jackets ships to selected international destinations.

Processing and delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise. Delays may occur due to customs processing, courier disruptions, weather conditions, public holidays, or circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address.

Customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country may be the customer's responsibility where applicable.

Further information regarding processing times, shipping methods, delivery, and related conditions is available in our Shipping Policy.

7. Returns, Exchanges, Refunds & Cancellations

Returns, exchanges, refunds, and order cancellations are governed by our Return & Exchange Policy, which forms part of these Terms.

Customers should review the Return & Exchange Policy before placing an order, particularly the requirements regarding return eligibility, product condition, custom-size products, return shipping, and applicable timeframes.

Nothing in these Terms or our policies limits any consumer rights that cannot legally be excluded or restricted.

8. Intellectual Property

Unless otherwise stated, content available on TheRoyalJackets.com, including our branding, logos, graphics, website design, written content, product descriptions, and original product photography, is owned by or licensed to The Royal Jackets.

Content owned by The Royal Jackets may not be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission, except where permitted by applicable law.

Third-party trademarks, character names, logos, images, or other intellectual property appearing on or in connection with certain products remain the property of their respective owners. Their appearance does not imply ownership, sponsorship, endorsement, or affiliation unless expressly stated.

9. User Conduct

You agree not to:

  • Use the website for fraudulent, deceptive, or unlawful purposes

  • Violate applicable laws or regulations

  • Attempt to gain unauthorized access to our website, accounts, systems, or networks

  • Introduce viruses, malicious software, or harmful code

  • Interfere with the security, functionality, or operation of the website

  • Misuse website content or services in a way that infringes the rights of others

We may restrict access to our services where reasonably necessary to protect our customers, website, or business from fraudulent, abusive, or unlawful activity.

10. Third-Party Services

Our website may use or contain links to third-party websites and services, including payment processors, delivery providers, applications, and other external services.

We are not responsible for the availability, content, or independent practices of third-party services that we do not control.

Your use of certain third-party services may also be subject to their own terms and policies.

11. Website Availability & Disclaimer

We make reasonable efforts to maintain accurate information and reliable access to our website. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or continuously available.

To the fullest extent permitted by applicable law, we are not responsible for temporary website interruptions, technical errors, or circumstances outside our reasonable control.

Nothing in these Terms excludes or limits warranties, guarantees, statutory rights, or consumer protections that cannot legally be excluded or limited.

12. Limitation of Liability

To the fullest extent permitted by applicable law, The Royal Jackets and ECOMM DIGITAL SOLUTION LTD will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or purchase of our products where such liability may legally be excluded.

Where liability can lawfully be limited, our liability relating to a particular order will generally not exceed the amount paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability where doing so would be unlawful, including any mandatory consumer rights available under applicable law.

13. Responsibility for Misuse

You may be responsible for losses reasonably resulting from your unlawful use of our website, fraudulent activity, infringement of third-party rights, or material violation of these Terms, to the extent permitted by applicable law.

14. Privacy

Our collection and use of personal information are governed by our Privacy Policy.

Please review our Privacy Policy for information regarding the personal information we collect, how it is used and shared, cookies and tracking technologies, data retention, and your applicable privacy rights.

15. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales.

If you are a consumer residing outside the United Kingdom, this provision does not remove any mandatory consumer protections or rights that may apply to you under the laws of your country of residence.

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, policies, or legal requirements.

The updated Terms will be posted on this page and the “Last Updated” date will be revised accordingly.

Changes will apply from the date they are published and will not affect rights or obligations that arose before the updated Terms took effect where applicable law provides otherwise.

17. Contact Information

If you have questions about these Terms or an order, please contact us:

The Royal Jackets
Operated by ECOMM DIGITAL SOLUTION LTD

Email: support@theroyaljackets.com
Website: TheRoyalJackets.com

For order-related inquiries, please include your order number so our team can assist you efficiently.