Terms of service

Last Updated: October 16, 2026

Welcome to TheRoyalJackets.com. The Royal Jackets is operated by ECOMM DIGITAL SOLUTION LTD, a company registered in England and Wales.

These Terms of Service govern your use of our website and purchases made through our online store.

By placing an order, you agree to these Terms together with our Return & Exchange Policy, Shipping & Delivery Policy, and Privacy Policy, subject to any mandatory consumer rights provided by applicable law.

1. Online Store & Eligibility

The Royal Jackets is an online retailer specializing in leather jackets and outerwear, including standard-size, made-to-order, custom-size, and personalized products.

By using our website or placing an order, you confirm that you have the legal capacity to enter into a binding agreement.

If you are under the age of majority in your jurisdiction, a parent or legal guardian should make the purchase on your behalf.

You agree to use our website only for lawful purposes.

2. Product Information

We make reasonable efforts to ensure that product descriptions, materials, measurements, images, specifications, and prices are accurate.

Actual leather grain, texture, and color may vary slightly due to natural material characteristics, photography, lighting, and screen settings.

Products must nevertheless conform to their descriptions and applicable consumer protection requirements.

The applicable materials and product specifications are provided on the relevant product pages.

3. Product Sizing

Customers should carefully review our size charts and product measurements before ordering.

Our customer support team can assist with size-related questions before purchase.

Eligible standard-size jackets may be returned or exchanged in accordance with our Return & Exchange Policy.

4. Made-to-Order & Personalized Products

Many of our standard-size jackets are manufactured after an order is confirmed.

The fact that a standard-size jacket is made to order does not automatically exclude applicable statutory cancellation or return rights.

Products genuinely manufactured to individual customer measurements, personalized designs, or other customer-specific requirements may be subject to legally permitted cancellation and return exceptions.

Any applicable restrictions will be disclosed before purchase.

5. Pricing & Currency

Prices are displayed in the currency shown on our website and checkout.

Prices and product availability may change, but confirmed orders remain subject to applicable contractual and consumer protection requirements.

Your bank, card issuer, or payment provider may apply currency conversion charges or additional fees.

Promotions, discounts, and special offers may be subject to additional conditions disclosed at the time of the offer.

6. Orders & Card Payments

Customers must provide accurate billing, shipping, and contact information.

Payments are accepted through the card payment methods available at checkout.

Orders are processed following successful payment confirmation, subject to legitimate verification requirements and product availability.

We may review, hold, or cancel orders for legitimate reasons, including suspected fraud, unauthorized transactions, material pricing errors, or product unavailability.

If we cancel an order after collecting payment and no goods have been supplied, we will provide an appropriate refund in accordance with applicable law.

7. Production, Shipping & Delivery

Our jackets are manufactured and dispatched from Pakistan.

We offer free standard shipping to eligible destinations available through checkout.

Our standard estimated total delivery time is 16–20 business days from order confirmation, including production, handling, and international transit.

Further information about delivery, tracking, customs, and shipping conditions is available in our Shipping & Delivery Policy.

8. Returns, Exchanges & Refunds

Eligible standard-size jackets may be returned or exchanged within 30 calendar days of delivery under our Return & Exchange Policy.

For returns due to incorrect size selection, change of mind, or personal preference, customers are responsible for arranging and paying return shipping directly to their chosen courier or postal service.

Approved returns are directed to our designated United Kingdom return location, with instructions provided by customer support.

Verified defective, damaged, incorrect, or materially misdescribed products will be handled in accordance with applicable consumer protection laws.

Nothing in these Terms limits mandatory consumer rights.

9. Order Cancellations

Customers should contact us promptly to request an order cancellation.

We aim to accommodate early cancellation requests, particularly before production begins.

Any statutory cancellation rights applicable to standard-size products remain available even if production has started.

Genuinely personalized or custom-made products may be subject to legally permitted cancellation exceptions.

We do not impose undisclosed production deductions or cancellation charges contrary to applicable law.

10. Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the customer's responsibility where legally applicable.

Any charges collected by us at checkout will be clearly disclosed before payment.

11. Intellectual Property

The Royal Jackets name, original branding, website design, written content, graphics, and original product photography are owned by or licensed to us unless otherwise stated.

Third-party trademarks, logos, designs, and other intellectual property remain the property of their respective owners.

Any third-party branded products offered for sale must be supplied and marketed in accordance with applicable intellectual property laws and authorization requirements.

We do not claim sponsorship, endorsement, or affiliation with any third-party brand unless such a relationship genuinely exists and is expressly disclosed.

Customers may not reproduce or commercially exploit protected website content without appropriate authorization, except where permitted by law.

12. Acceptable Website Use

You agree not to:

• Use our website for fraudulent or unlawful purposes

• Violate applicable laws or regulations

• Infringe intellectual property or other legal rights

• Attempt unauthorized access to our systems

• Introduce viruses or malicious software

• Interfere with website functionality or security

• Provide false information for fraudulent transactions

We may take reasonable measures to protect our website, customers, and business against unlawful or abusive activity.

13. Third-Party Services

Our website uses third-party providers for payment processing, hosting, delivery, analytics, and other operational services.

These services may have their own terms and privacy practices.

We are not responsible for independent third-party activities beyond our legal obligations.

14. Website Availability

We make reasonable efforts to maintain reliable website access and accurate information.

Temporary interruptions, technical errors, or maintenance may occasionally occur.

Nothing in these Terms excludes any warranties, guarantees, or consumer protections that cannot legally be excluded.

15. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for indirect or consequential losses that may lawfully be excluded.

Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

Nothing limits mandatory consumer rights relating to faulty, misdescribed, or undelivered goods.

16. Privacy

Our collection, use, and processing of personal information are described in our Privacy Policy.

17. Governing Law

These Terms are governed by the laws of England and Wales.

This provision does not remove mandatory consumer protections that may apply under the laws of a customer's country of residence.

18. Changes to These Terms

We may update these Terms to reflect changes in our operations, products, services, or applicable law.

Updated Terms will be published on our website with a revised date.

Changes will not retrospectively remove rights or obligations already established under applicable law.

19. Contact & Business Information

For questions about these Terms or your order, please contact us:

Trading Name: The Royal Jackets

Legal Operator: ECOMM DIGITAL SOLUTION LTD

Registered in: England and Wales, United Kingdom

Company Registration Number: 17367404

Registered Office: Office 19706, 182–184 High Street North, East Ham, London E6 2JA, United Kingdom

Customer Support: support@theroyaljackets.com

Website: https://theroyaljackets.com/

Our registered office is used for official business correspondence and is not our customer returns address. Please contact our support team for return instructions.