Shipping policy

At The Royal Jackets, we aim to provide reliable, transparent international shipping and keep customers informed throughout the order and delivery process.

Free Worldwide Shipping

We offer free standard shipping to all eligible destinations available at checkout.

There is no standard shipping charge for these destinations. Any applicable customs duties, import taxes, or other government-imposed charges are addressed separately below.

Shipping Origin

Our jackets are manufactured and dispatched from Pakistan to customers in our supported international destinations.

Although The Royal Jackets is operated by a company registered in the United Kingdom, orders are dispatched from Pakistan rather than the United Kingdom.

Production & Order Processing

Most of our jackets are made to order after successful payment confirmation.

Order processing includes production, quality inspection, packaging, and preparation for international dispatch.

Production and handling times may vary depending on product specifications, order volume, and operational circumstances.

Estimated Total Delivery Time

Our standard estimated total delivery time is 16–20 business days from order confirmation to delivery.

This estimate includes order processing, production, handling, and international shipping transit.

Business days generally exclude weekends and applicable public holidays.

Delivery estimates are not guaranteed delivery dates. However, we will comply with applicable consumer rights and delivery obligations.

If a material delay is expected, we will make reasonable efforts to inform the customer and provide an updated estimate or an appropriate resolution.

Shipping Carriers

We use suitable international and local courier services depending on the destination, parcel requirements, and carrier availability.

The selected carrier may vary between orders.

Order Tracking

Once an order has been dispatched, tracking information will be sent to the email address provided at checkout.

Customers can use the tracking number to monitor their shipment.

Tracking information may take some time to become active after the parcel has been handed over to the carrier.

Delivery Address

Customers are responsible for providing complete and accurate shipping details, including:

Full recipient name
Street address and apartment or unit number, where applicable
City, state or region, and postal or ZIP code
Country
Valid contact information

If you notice an address error, please contact us immediately.

We will make reasonable efforts to assist with corrections, but address changes may not be possible once an order has been dispatched.

Nothing in this section limits our legal responsibilities concerning delivery.

Customs Duties, Taxes & Import Charges

International shipments may be subject to customs duties, import taxes, VAT, brokerage charges, customs clearance fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in our free shipping offer and are the customer's responsibility where legally applicable.

Any taxes or import charges collected by us at checkout will be clearly disclosed before payment.

Customs procedures may affect delivery times.

Customers are encouraged to review the applicable import requirements and potential charges for their destination before placing an order.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery period, please contact us with your order number.

We will investigate the shipment with the relevant carrier and provide available updates.

If a shipment is confirmed lost or cannot be delivered, we will provide an appropriate replacement, refund, or other remedy in accordance with applicable consumer protection laws.

Nothing in this policy limits statutory rights relating to late delivery, non-delivery, or loss of goods before delivery to the customer.

Damaged, Defective & Incorrect Orders

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible, preferably within 72 hours of delivery.

This is a recommended reporting period and does not restrict statutory consumer rights.

Eligible claims will be handled under our Return & Exchange Policy and applicable law.