Shipping policy

 

At The Royal Jackets, we aim to provide reliable and transparent international delivery for every order. Please review the information below regarding production, shipping, tracking, customs charges, and delivery expectations.

Free Worldwide Shipping

We currently offer Free Standard Shipping to all countries we ship to.

There is no standard shipping charge for eligible destinations available through our checkout.

We use trusted international and local courier services depending on the destination, shipment requirements, and carrier availability.

Production & Handling Time

Most of our jackets are prepared or produced after an order is confirmed.

Our standard production and handling time is approximately 5–7 business days. This includes order processing, production where applicable, quality checks, and preparation for dispatch.

Production times are estimates and may occasionally vary depending on the product, order requirements, order volume, or circumstances outside our reasonable control.

Shipping & Transit Time

After your order has been produced, checked, and dispatched, the estimated shipping transit time is approximately 8–12 business days.

Transit times may vary depending on the destination country, customs clearance, local courier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.

Estimated Total Delivery Time

Customers should generally allow approximately 16–20 business days from order confirmation to delivery.

This timeframe includes production, handling, and shipping transit time.

Your order may arrive earlier than the estimated timeframe. However, 16–20 business days is our standard estimated delivery window and is not a guaranteed delivery date.

Order Tracking

Once your order has been dispatched, tracking information will be sent to the email address provided at checkout.

You can use the tracking number to monitor the progress of your shipment until delivery.

Tracking information may take a short period to become active after the shipment has been handed over to the carrier.

Delivery Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your name, street address, apartment or unit number where applicable, city, postal or ZIP code, country, phone number, and other required delivery information before completing your purchase.

If you notice an error in your shipping information, please contact us as soon as possible.

Once an order has entered production or has been dispatched, we cannot guarantee that an address change will be possible.

We are not responsible for delays or failed delivery attempts caused by incorrect or incomplete delivery information provided by the customer.

Delayed or Lost Shipments

While we make reasonable efforts to deliver orders within the estimated timeframe, occasional delays may occur due to customs processing, courier disruptions, weather conditions, public holidays, or other circumstances outside our reasonable control.

If your tracking information has not updated for an unusual period, you are unable to track your shipment, or your order has not arrived within the expected delivery timeframe, please contact us.

We will review the tracking information and, where appropriate, investigate the shipment with the applicable carrier and provide you with the latest available information.

If a shipment is confirmed as lost, we will determine an appropriate resolution based on the circumstances and applicable customer rights.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, has a manufacturing defect, or is different from the item you ordered, please contact us within 72 hours of delivery.

We may request photographs, videos, measurements, or other reasonable supporting information to verify the issue.

Once verified, an eligible claim may qualify for a replacement, exchange, or refund in accordance with our Return & Exchange Policy.

Where the issue is caused by our error, reasonable return shipping costs will be handled in accordance with our Return & Exchange Policy.

Customs Duties, Taxes & Import Charges

International shipments may be subject to customs duties, import taxes, VAT, brokerage fees, clearance charges, or other fees imposed by the destination country's government, customs authority, courier, or other applicable authority.

These charges are the responsibility of the customer and are not included in our free shipping offer unless expressly stated otherwise.

The Royal Jackets does not control these charges and cannot determine their exact amount in advance.

Customs procedures may also cause delivery delays that are outside our reasonable control.

Customers are responsible for complying with applicable import requirements in their destination country.

Address Changes & Order Cancellations

Requests to change shipping information or cancel an order should be submitted as soon as possible and are subject to the applicable conditions and cancellation timeframe stated in our Return & Exchange Policy.

Once an order has entered production, certain modifications or cancellations may no longer be possible.

Once an order has been dispatched, we cannot guarantee changes to the delivery address or cancellation of the shipment.

Need Assistance?

If you have questions regarding shipping, delivery, tracking, or the status of your order, please contact us:

Email: support@theroyaljackets.com
Website: TheRoyalJackets.com

For order-related inquiries, please include your order number so our team can assist you efficiently.