Refund policy

At The Royal Jackets, we want you to shop with confidence. If your order is not right for you, eligible items may be returned or exchanged in accordance with the conditions below.

30-Day Return & Exchange Window

You may request a return or exchange within 30 days of delivery.

To start a return or exchange, please contact our support team before sending the item back. Returns sent without prior approval may not be accepted.

Return Condition — Important

To qualify for a return or exchange, the jacket must meet all of the following conditions:

Unworn and unused, except for reasonable try-on for size and fit
Unwashed and unaltered
All original tags must remain attached
In its original condition
Where possible, returned with the original packaging

Items showing signs of wear or use beyond reasonable try-on, washing, alteration, stains, odors, customer-caused damage, or removed/missing tags may not be eligible for return, exchange, or refund.

Standard-Size Orders

Standard-size jackets may be returned or exchanged within the 30-day return window, provided they meet all return conditions above.

If you selected the wrong size or would prefer a different standard size, you may request an exchange, subject to availability.

For returns or exchanges due to incorrect size selection, change of mind, or personal preference, the customer is responsible for return shipping costs.

Custom-Size & Personalized Orders

Custom-size, made-to-measure, or personalized products are produced specifically according to the customer's requirements and are therefore not eligible for return, exchange, or refund.

An exception applies if the item is defective, incorrect, or manufactured significantly differently from the measurements or specifications provided by the customer.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, has a manufacturing defect, or is different from what you ordered, please contact us within 72 hours of delivery.

We may request photographs, videos, measurements, or other reasonable evidence to verify the issue.

Once verified, we will provide an appropriate resolution, which may include a replacement, exchange, or refund. Where the issue is caused by our error, The Royal Jackets will cover reasonable return shipping costs.

Minor color variations caused by screen or display settings, lighting conditions, photography, or the natural characteristics of leather are not considered manufacturing defects.

Return Shipping

For returns or exchanges due to incorrect size selection, change of mind, or personal preference, return shipping costs are the customer's responsibility.

If the return is due to a verified manufacturing defect, damaged item, or incorrect product sent by us, The Royal Jackets will cover reasonable return shipping costs.

Please use a trackable shipping service when returning an item. Return instructions and the applicable return address will be provided after your request is approved.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be issued to the original payment method within 7 business days. Your bank or payment provider may require additional time for the funds to appear in your account.

Original shipping charges, customs duties, import taxes, VAT, brokerage fees, and similar charges are generally non-refundable, except where required by applicable law.

Order Cancellation

Orders may be cancelled within 48 hours of purchase, provided production has not already commenced.

Because our jackets are prepared for production shortly after an order is confirmed, cancellation requests made after production has started may not be accepted. Where a late cancellation can still be accommodated, reasonable production costs already incurred may be deducted from the refund.